Glossybox Customer Service

I’ve read so many sad tales on makeuptalk about Glossybox Customer Service. Apparently it’s pretty much nonexistent, and you can send them loads of emails and try calling them for weeks without any luck.

But I decided I would give it a try. I never got the promised lipstick, although I signed up with a promo code that included one, so my first step was reaching out to them by Twitter. In a couple of days I got a tweet with instructions to email their customer service. So I did, and got an auto-reply that they will get back to me within 48 hours. A week later with still no reply, I forwarded the same email to them again, and this time magic happened! I got answered within several hours after sending the email.

They promised to send out a replacement shortly, but obviously no details – no dates, no tracking, nothing. But I’m more than willing to give them a chance and see how they deal with this situation. Now, some people have actually unsubscribed from Glossybox because of bad CS interactions. I’m not sure I’ll be going that far, but it definitely weighs in on the overall perception of the box. I’m still contemplating how long I’ll have it for.


2 thoughts on “Glossybox Customer Service

  1. Julie says:

    I have never stopped using a product or a service because of poor customer service but I will w/ Glossy Box. I renewed a subscription and instead they sent me 2 boxes one month. After I called (no one ever answers the phone) and e-mailed, I was chastised by a customer service rep. Furthermore, when I clicked on the link to rate the transaction the link was inactive. STAY AWAY!!


    • Cranraspberry says:

      I know, I’ve read so many horror stories on makeuptalk! So sorry to hear about your issues. I’ve been pretty lucky so far: I was missing 1 item and then had the cracked blush, and they replaced both, although it did take a couple of days for them to reply.

      By the way, when you unsubscribe, there’s a brief questionnaire as to why you’re doing it and one of the options was something along the lines of “Poor customer service”. I hope you left your feedback! If enough people bring it up, they just won’t be able to ignore it.


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